Web-based support for Misys Sophis solutions
Sophis Userdesk is a web based helpdesk platform that provides Sophis users with a console to generate requests to Sophis consultants when they need support on Sophis software.
The support desk is a single point of contact for Sophis users who need help.
Sophis Userdesk guarantees a highly reactive response and follow-up on behalf to our clients
Immediate benefits of the Userdesk include:
- A "real time" view of all pending activities (numbers, issuers, current status)
- A view of the request’s progress that can be shared between the client and Misys Sophis, with a clear history of the messages posted in the system
- A Guarantee that "behind the screen" there is somebody to handle and escalate your requests according to its priority
- Capabilities to handle requests worldwide (EMEA, Asia, USA) as consultants have access from each Misys Sophis location
- Report on demand or schedules for all client requests
Misys Sophis uses statistics from the Userdesk to improve its software and/or documentation in the areas that require the highest level of support.
Log on to the user desk
Recognition
| "There has been a great sense of professionalism in their approach and in the service they have provided to 1798. Sophis was able to offer the seamless integration of VALUE with our existing infrastructure"
Stephen Grobman, Chief Risk Officer of Lombard Odier Asset Management |
Read our case study
