Commitment and customer care
As part of its commitment to excellent customer care, Sophis has developed a broad range of services for clients. Our approach is to be as flexible as possible in the way that we support our customers.
Take our project delivery service, for example. Sophis has excellent project management skills and works alongside its clients to ensure implementation and upgrade projects are always delivered on schedule.
Clients can entrust the whole project to Sophis, or deliver it with a mix of in-house and Sophis staff.
Other services include:
- a high quality training service during and after the implementation
- excellent documentation that can be downloaded from our dedicated user site
- a web based helpdesk platform that provides Sophis users with a console to generate requests to Sophis consultants when they need support on Sophis software
- access to market leading partners who can help with consulting, service and support
- access to complementary third party software and data providers
- and a toolkit forum for software developers
Recognition
| "There has been a great sense of professionalism in their approach and in the service they have provided to 1798. Sophis was able to offer the seamless integration of VALUE with our existing infrastructure"
Stephen Grobman, Chief Risk Officer of Lombard Odier Asset Management |
Read our case study
| Two years on from its implementation of Sophis VALUE, Arqaam Capital explains why Sophis was the right choice for its business |
